PRIVACY POLICY

Last updated: 21/8/2026

1. Who we are

This website is operated by:

Dr Charlie Neumann (www.drcharlieneumann.com)

Email: drcharlieneumann@gmail.com

For the purposes of applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller for personal information collected through this website.

2. What information we collect

We may collect personal information that you provide to us when you contact us through this website.

This may include:

  • your name

  • your email address

  • any information you include in your message

  • any other information you choose to provide when contacting us

We do not ask you to provide health or medical information through the website contact form. Please do not include sensitive medical information in your enquiry.

We may also receive limited technical information when you visit the website, such as your IP address, browser type, device information and information about how you interact with the website.

3. How we use your information

We use personal information to:

  • respond to enquiries

  • provide information about Dentosophy, Myofunctional Therapy and InBalance

  • arrange or discuss appointments where applicable

  • communicate with you about your enquiry

  • maintain the security and functionality of the website

  • comply with our legal and regulatory obligations

We will only use your personal information for purposes that are compatible with the reasons for which it was collected.

4. Legal basis for processing

Where applicable, we process your personal information on one or more of the following legal bases:

Consent – where you have given us permission to process your information for a specific purpose.

Contract or steps prior to entering into a contract – where processing is necessary in connection with a service or appointment you have requested.

Legitimate interests – where processing is necessary for our legitimate business interests, provided that these interests do not override your rights and freedoms.

Legal obligation – where we are required to process or retain information to comply with the law.

5. Contact form

If you use the contact form on this website, the information you enter will be processed by Squarespace as part of providing the website service and will be used by us to respond to your enquiry.

Your enquiry may include your:

  • name

  • email address

  • message

Please do not submit confidential medical or other sensitive information through the website contact form.

Squarespace may store form submissions and associated contact information as part of its website and form services.

6. Email communication

If you contact us by email, we will use the information you provide to respond to your enquiry and provide the information or service you have requested.

We will retain correspondence for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, regulatory or record-keeping requirements.

7. Website hosting

This website is hosted using Squarespace.

Squarespace may process personal information on our behalf in connection with hosting and providing the website and its associated services.

Squarespace is based in the United States and operates internationally. Personal information may therefore be processed or transferred outside the UK. Squarespace provides information about its international data transfers and data protection arrangements in its own privacy documentation. 

8. Cookies

This website uses cookies and similar technologies.

Some cookies are strictly necessary for the website to function properly. These cookies do not require consent where they are necessary to provide a service you have requested.

Non-essential cookies, including analytics or performance cookies, are restricted unless you give consent through the cookie banner.

You can choose whether to accept or reject non-essential cookies and can change your preferences at any time.

UK rules require visitors to be informed about cookies and, for non-essential cookies, consent must be obtained before they are placed on a visitor's device. 

For full details of the cookies used on this website, please see our Cookie Policy.

9. Third-party services

We use Squarespace to host and operate this website.

We do not intentionally embed YouTube or Vimeo videos on this website.

Where third-party services are used in future, this Privacy Policy and, where necessary, our Cookie Policy will be updated accordingly.

10. How long we keep your information

We only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected.

For example, correspondence relating to a general enquiry will normally be retained only for as long as necessary to deal with the enquiry and any reasonable follow-up.

Where we have a legal or regulatory obligation to retain information for a longer period, we will comply with that requirement.

11. Sharing your information

We do not sell your personal information.

We may share personal information with service providers who process information on our behalf where this is necessary to operate the website or provide services to you.

This may include Squarespace and relevant email or technology service providers.

We may also disclose information where required by law, regulation, court order or other legal process.

12. Your rights

Under applicable UK data protection law, you may have the right to:

  • request access to the personal information we hold about you

  • ask us to correct inaccurate or incomplete information

  • ask us to delete your personal information in certain circumstances

  • ask us to restrict how we use your information in certain circumstances

  • object to certain types of processing

  • request the transfer of certain information to you or another organisation

  • withdraw consent where we rely on consent as our legal basis

To exercise any of these rights, please contact us using the details above.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.

The ICO's website is:

www.ico.org.uk

13. Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, the services we use, our data-processing activities or applicable legal requirements.

The latest version will always be published on this page.